سياسة رد الأموال

We have a 15-day return policy, which means you have15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopno.99@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopno.99@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on e-wallet . Please remember it can take some time for your bank or credit card company to process and post the refund too.

**Very Important Notes- من فضلك اقرا البنود التاليه

Items or Products return for manufacturing defects will get full refund
المنتجات التى ترجع نتيجه عيب صناعه يتم رد كامل المبلغ بمصاريف الشحن   

for any other reason shipping cost will be deducted 

الارجاع لاى سبب اخر - يتم خصم مصاريف الشحن 

for free shipping order , shipping cost for delivery  will also be deducted 

للطلبات الشحن المجانا -يتم خصم مصاريف الشحن ذهابا و عوده 

money is released after inspection at our warehouse 

يتم رد الاموال بعد الفحص من خلالنا بعد استلام المرتجع 

For paid order , if you choose different shipping zone we will deducted commission 5 % expense of return 
فى طلبات الدفع المقدم , اذا تم اختيار شريحه شحن مختلفه عن منطقه الشحن الفعليه سيتم خصم 5% عموله للموقع و يتم رد المبلغ (اذا كان الاختيار لمحافظه القاهره و سعر الشحن مثلا  5 جنيه و لكن العنوان فى الاسكندريه و سعر الشحن 10 جنيه - يتم الغاء الطلب و خصم 5% عموله للموقع نتيجه رسوم )